FAQ

Q: How to order service?

A: You may order services over the phone, e-mail or to fill out our online quote form.
Q: How much deposit is required?

A: Bus Connection typically requires 20% deposit for Local trips and 30% for Over The Road trips at the time vehicle is booked.
Q: After deposit is paid, when is the rest of balance due?

A: The total payment is due 7 days for Local and 14 days for Over The Road trips prior to scheduled service date. Any reservations booked within 7 days for Local and 14 days for Over The Road trips require payment in full at the time of booking.
Q: What types of payments are accepted?

A: Bus Connection accept all major credit cards, checks, cash, Zelle, Cash App,Venmo. Cash and checks must be received 14 days prior to the date of the event.
Q: What is your cancelation cancellation policy?

A: Your deposit of 20% for Local and 30% for Over The Road trips is non-refundable. We require cancellation 7 days in advance for Local and 14 days Over The Road trips. If you cancel less then 7/14 days from the date of service you are required to pay full amount charged at the time of booking.
Q: How does the driver gratuity work?

A: Driver gratuity is based on your satisfaction of your experience, and it would be greatly appreciated.
Q: Do I have to pay for parking fees?

A: Yes. You are responsible for all additional fees such as parking or any other additional costs or services.
Q: Am I responsible for reserving a room for my chauffeur for Over The Road and overnight trips?

A: It is the responsibility of the client to book a room for the chauffeur.
Q: How are your chauffeurs dressed?

A: Our chauffeurs are dressed in clean, professional attire.
Q: Can we bring our own coolers with soft drinks and/or a snack on the charter?

A: Absolutely, we ask that you avoid using glass bottles. However, Sanitation fee of $250 will be charged if vomiting occurs or the client leaves the vehicle dirty.
Q: Do you own your buses?

A: Yes. We are NOT a broker, we own all of our vehicles.